Privacy Policy

VITA Rx is a wellness membership founded and operated by longevity coaches. This policy explains what information we collect, how we use it, and the choices you have. We keep it plain-spoken on purpose.

Who we are

In this policy, “VITA Rx,” “we,” “us,” and “our” refer to VITA Rx and the coaching services we operate. We are based in Henderson, Nevada. You can reach us at hello@vitarx.health or 702.200.3456.

VITA Rx does not itself practice medicine or provide medical diagnosis. All clinical services — including consultations, prescribing, and protocol review — are provided by licensed, independent clinicians through a HIPAA-compliant telehealth partner. Those clinicians and the telehealth platform maintain their own privacy practices, described in more detail below.

What we collect

Information you give us

• Contact information — name, email address, phone number, mailing address.
• Account information — log-in credentials, membership status, appointment preferences.
• Coaching intake — the goals, routines, and preferences you share with your longevity coach.
• Payment information — card details are collected and stored by our payment processor (currently Stripe). We do not store full card numbers.
• Correspondence — emails, text messages, and forms you send to us.

Information collected automatically

• Site usage — pages you view, links you click, browser type, general location (city or region), device type.
• Cookies and similar technologies — small files that help the site remember your session and improve performance. You can turn cookies off in your browser; some features may not work.

Information held by our clinical partner

When you meet with a clinician through our HIPAA-compliant telehealth partner, that partner and the clinician collect and hold your protected health information (PHI) — including medical history, vitals, lab results, and prescribing decisions. That information is governed by their privacy notices and by HIPAA. VITA Rx does not receive your PHI unless you specifically share it with us or authorize the clinical partner to share it for care coordination.

How we use your information

• To provide, personalize, and improve your coaching experience.
• To schedule appointments and coordinate access to clinical care through our telehealth partner.
• To process payments and manage your membership.
• To communicate with you about your account, appointments, and updates to our services.
• To send you marketing emails, if you have opted in. You can unsubscribe at any time.
• To meet legal obligations and protect the rights, safety, and property of VITA Rx and our members.

How we share your information

We do not sell your personal information. We share it only with:

• Our clinical telehealth partner and their licensed clinicians — so that you can access care and so that appointments and prescriptions can be coordinated.
• Our licensed compounding pharmacy partners — so that any prescriptions ordered by a clinician can be filled and shipped to you.
• Service providers — companies that help us run the business (payment processing, email delivery, website hosting, analytics, customer support tools).
• Legal and safety reasons — if required by law, subpoena, or to protect people from harm.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case you will be notified.

How long we keep it

We keep your account and coaching information for as long as your membership is active and for a reasonable period afterward — generally up to seven years — so that we can respond to questions, meet legal obligations, and resolve disputes. Clinical records held by our telehealth partner and prescribing clinicians are retained according to Nevada state law and applicable federal law.

Your choices

• Access and correction — you can request a copy of the information we hold about you and ask us to correct anything that is wrong.
• Deletion — you can ask us to delete your account information. Some records may need to be retained for legal or safety reasons.
• Marketing emails — you can unsubscribe at any time using the link at the bottom of the email or by writing to us.
• Cookies — you can control cookies through your browser settings.
• Your clinical records — requests for medical records should be sent to your treating clinician or to our telehealth partner directly, since VITA Rx does not hold those records.

To exercise any of these choices, email us at hello@vitarx.health. We will respond within a reasonable time.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure. If you believe your account has been compromised, please contact us right away.

Children

VITA Rx is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18.

Nevada residents

Nevada law gives residents the right to opt out of the sale of certain personal information. We do not sell your personal information, but you may still submit a request by emailing hello@vitarx.health.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, let you know by email. The current version will always be posted at this URL.